Your opinion matters

Our costumers' opinions

• Mare Nostrum Resort Opinions

  "Don't ever change! There is a special, positive atmosphere here that makes you feel particularly good. You make friends among the guests and staff. The atmosphere and positive energy the hotel transmits is due to the people behind it: Alejandro, Esteban, Jani, Mario, Victoria and Sandra … Thank you all. Ahhhh! Juan (Bar Vitaminas). This has been the best year so far. Next year will be even better!! Next year I will come back and have fun trying to beat the managers in the football match. I would have liked to have left the room later."

  Jose Ramón - Madrid Hotel Cleopatra Palace. Two-week stay. Holidays

• Mare Nostrum Resort Opinions

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  • "The cleaning lady was very kind, attentive and helpful. Her name is Blanca. Generally speaking, all of the complex's staff are excellent. It must be satisfying to manage such a great team of people."

    Juan - Valladolid Hotel Mediterranean Palace. Two-week stay. Holidays

  • "We had a pleasant stay and will come back to this hotel. All of the staff were excellent and polite at all times. We know they make a huge effort to ensure that the hotel maintains its standards and the trick is in ensuring people remember the high standard you provide!"

    Letitia - Glasgow Hotel Cleopatra Palace. Two-week stay. Holidays

  • "Me and my family come to the mediterranean palace about 3 times a year! we love it! nothing to fault, members of staff are get espeically for kids and adult entertainement. Cocktail games and water areobics are a particular favourite! You start to become good friends with the staff and the cleaners are helpful. Lovely welcome by the reception, and its a great location. (I would really recommend the "watermelon" for somewhere to eat!) Also the breakfast is amazing, if I could I would eat the breakfast all day :D The pool is also great and nice that there is a separate kids pool with staff entertaining them! TOTALLY RECOMMEND THIS HOTEL!!!! 5 STAR EXPERIENCE!!Thank you Mare Nostrum Staff!"

    Thomas - Edinburgh Hotel Mediterranean Palace. Vacaciones

  • "We had our second stay at the Cleopatra Palace Hotel over Christmas and New Year 2011/12. We again had a thouroughly enjoyable stay and will return for another holiday. The staff treat residents well,two members of staff in the piano bar were excellent and delivered a fist class service, they are a credit to your organisation."

    Stephen - Liverpool Hotel Cleopatra Palace Vacaciones

  • "After having an average impression upon arrival at the hotel (the setting), we came to like it very much and were pleased with the room with a direct view of the swimming pool. Restaurant: very, very good. Staff: they were all very kind and courteous (which seemed natural) and we really appreciated that. It is perfect! Personal suggestions: rethink the bar and restaurant decoration."

    Claudine - Paris Hotel Sir Anthony. One-week stay. Holidays

  • “…I read 100's of reviews on the Mediterranean Palace some good some not so good. From a North American perspective (never been to Tenerife): is this a 5-start hotel? No, but I will tell you that you cannot beat the location of this resort…” “…The staff was fantastic. Breakfast buffet had everything you could want. I highly recommend getting the Chorizo in your omelet!...” “…Palace will tell you the rooms are a bit outdated...so what???!!!! If you're going to the Canary Islands to have a perfect room/bath then a large resort is rarely going to be your best option. I did some up front planning...” “…I was looking for a great steak to celebrate our actual anniversary and believe me I know steak. It's not listed on their menu but you can order a filet steak at the Watermelon that will blow your mind and was, by European standards, enormous and very cheaply priced (2 for 36 Euro's). We thoroughly enjoyed our meal sitting by the glass overlooking the Ocean. Awesome restaurant!!!...” “…As a special treat I scheduled a Spa session for my wife and I. The staff there were supremely professional and took great care to help me plan delivery of Champagne to our joint massage room, they even helped me deliver my wife's 10 year bling! If you can afford it try the "In Love" treatment...you will not be disappointed!!...” “…I will highly recommend getting a room with a Pool view as I can see where having the Mountain View rooms would be very, very noisy! We had a pool view room on the 4th floor and didn't experience any of the noise issues many of the reviewers talk about…” “…I don't know if we'll ever get a chance to go back to Tenerife but if we do we would gladly stay at the Med Palace and would bring our kids along with us. Thanks for a Fantastic Anniversary week!...”

    Richard - Hialeah (Florida) Hotel Mediterranean Palace Vacaciones

  • "I liked everything. I am very pleased with the entertainers, the gym staff's service and willingness to help. 10 out of 10 for all the gym activities. P.S. We were recommended this hotel and it was spot on. Congratulations and thank you very much!!"

    Juan Maria - Barcelona Hotel Cleopatra Palace. 12-day stay. Holidays

  • "We really enjoyed our stay at your hotel Just one thing: the hot dishes for breakfast were not very good. But the rest was perfect!!! We hope to come back soon! We also enjoyed the pianist who plays each morning at breakfast time!"

    Alisa - Moscow Hotel Cleopatra Palace. Ten-day stay. Holidays

  • "We had a wonderful stay. The comments below are just suggestions for improvements: hot water in private pools. Quality of the fish dishes in the Windsor restaurant. Condition of the grass around the swimming pool. We would like to thank all of the staff who were excellent! I think it is good to name the people who helped us most: Aníbal in the restaurant, Mónica at the reception, but everyone was very professional and kind. Thank you and see you soon."

    David - Madrid Hotel Sir Anthony. 12-day stay. Holidays

  • "Refurbished rooms, new televisions, accessories for iPods, etc., free mini-bar for Expo members. The entertainment team and waiters were very nice. We were very pleased with the cleaning."

    Samantha - London Hotel Mediterranean Palace. Ten-day stay. Holidays

  • "We really liked the hotel, the breakfast buffet, the service provided by the staff and the facilities. The only drawback was that the magazines beside the swimming pool were only in English and there were none in Spanish (that is the only thing, the rest is all fantastic)."

    Ana María - Bilbao Hotel Cleopatra Palace. One-week stay. Holidays

  • "We suggest dancing classes and karaoke. We would like to thank all of the hotel's staff, from the very lowest to the manager, Esteban, for their pleasant manner and kindness, and for giving us unforgettable holidays. We will definitely come back. The following people deserve special mention: Laura from the Aquagym, Rocío, Mario, Jonathan, Alejandro Animación, Khalil (reception) Tony at Rte Med., Victoria Facebook Estefanía Club Mare Kids Borja, we love you all, and Esteban, thank you very much."

    Ricardo - Madrid Hotel Mediterranean Palace. Ten-day stay. Holidays

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